Frequently Asked Questions

General Information and Product Offerings

  • Cansec Systems is a Canadian owned and operated electronic access control manufacturer. We specialize in robust hardware and simple, easy-to-use software solutions. Our focus is the 1 to 64 door market.

  • Along with our Cutting Edge access control solutions, we try our best to make your shopping experience convenient by offering third-party accessories such as Smartphone + Smartcard readers, fobs and cards, enclosures, and power supplies.

  • Simple to Use and Operate

    • Automatic updates

    • No IT experience / special setup required

    • Remotely access system from anywhere

    • Manage your system from any device

    Flexibility

    • Expand to more doors remotely

    Peace of Mind

    • Cansec can recover with end user

    • No IT experience required

    • Automatic updates

    • Lifetime warranty as long as you are subscribed

    • Expand from 1 up to 64 doors

    Lifetime Warranty!

    For more information, please check out our Webster Concierge page

Support and Services

  • We’re happy to provide technical support for certified Cansec Dealers and Installers. Please visit our Technical Support page for more information.

  • Yes! Webster Concierge provides Extended Lifetime Warranties for all controllers and expansion panels.

    All other Cansec manufactured products are covered under our industry leading 5-year warranty!

    We also proudly offer Oops! Warranty on all Cansec controllers and panels. Make an honest mistake while installing the system? Contact us and we will work together with your dealer to get you a quick replacement.  

  • As the manufacturer, we do not provide install services. However, we are more than happy to put you in touch with one of our trusted partners. Please contact us for support.

Training and Resources

  • User manuals and documentation are available on our Guides page.

  • Absolutely! Our sales team puts on an excellent training course - equipped with full demo kits and laptops. For more information, please contact your Cansec dealer or our sales team.